Information & Policies
Privacy Policy
We are Timba Floors & Boards who are a trading style of B2B Wood Products Limited),
UK limited company registered in England and Wales (No. 07996098) at Timba Floors & Boards, Units 2-3 Harelaw Industrial Estate, Stanley, County Durham, DH9 8UJ. In this document, Timba Floors & Boards will sometimes be referred to as “we”.
We have created this document to help you understand what data we collect and how our data processing and also your legal rights.
Timba Floors & Boards takes its responsibilities to protect your data very seriously, and we do advise you to get to know our practices. We are more than happy to answer any questions via email regarding this policy if you are still unsure of anything written in this document.
Why do we collect personal data?
We collect personal information from our customers for the following purposes:
To help provide you with goods and services you are looking for.
Improve the services and better understand our customers’ needs.
Inform you of services, offers and goods that may be of interest to you.
If you have subscribed to us, then we will send out notifications.
To help us understand our customer base.
To recognise when customers return to our website.
To request feedback and reviews.
We will not process any data that is personal, which is not directly involved in the points above.
Data we process:
The data we collect for the above purposes may include some or all of the following:
Your full name
Your billing and/or delivery address
Your home and/or mobile telephone number
Your email address
Your bank or payment details
Your VAT information
Details regarding access to your property for delivery of goods if provided
Details regarding yourself being at your property on the day of delivery or
anyone who is in good physical condition to do so.Contact details of someone you have nominated to receive a delivery on your behalf
Your IP address
How you use our website
The Conditions of Use
Contractual Necessity:
Timba Floors & Boards may be required to process your personal information to deliver on the terms of a contract between yourself and us, or it may be to deliver on the terms of a contract that is not yet in place but where there is an intention that it soon shall be.
Legitimate Interests
Timba Floors & Boards may process your personal data for certain legitimate business interests which include some or all of the following:
For direct marketing purposes.
To identify and prevent fraud.
To enhance the security measures in place that protect data, we are responsible for.
To provide reference information to third party organisations where you request us to do so.
To investigate any future insurance claims.
To protect the company’s assets.
To provide you with goods and services you are looking for
To improve the quality of the services we offer, and to better understand our customers’ needs.
To inform you of other goods and services we provide, or offers that may interest you.
To send notifications on subjects, you have subscribed to
To request feedback and reviews.
To allow us to understand the scale and range of our customer base.
To enable us to support and maintain our products in
active service.To recognise when customers re-engage with our services.
Where we are processing your data for the above reasons, we shall always hold your data rights paramount. You have the right to object to this processing if you wish, more details can be found below on objecting to processing.
Who will we share your information with?
To achieve the above-stated purposes for which we will process your personal data, we may need to share this information with various third-party organisations such as:
Couriers and delivery companies
Product suppliers or manufacturers
Sub-contractors necessary to deliver goods or services
Auditors
Forestry Stewardship Council
Email marketing platforms
Online review platforms
Marketing and analytics service providers
Timba Floors & Boards will never share your personal data with Third-Parties that intend to use it for their own purposes.
No third party we employ who must have access to our data in order to perform their function will be allowed to use any of that data for any purpose unrelated to the purposes stated above.
How long will we keep your data for?
We will keep your personal data only for as long as the purposes it has been gathered for, in line with this privacy policy, have expired, or until you request that we delete the data and we have no relevant legal basis for using it.
Your Rights, Our Responsibility
There are several rights granted to you immediately upon providing us with your personal information; we’d like you to know that at Timba Floors & Boards we take your rights as a natural person seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.
The Right of Access
This grants you the right to confirm whether or not your personal data is being processed and to be provided relevant details of what those processing operations are.
If you would like access to the personal data we have about you, we ask that you contact us by emailing: sales@timbafloor.com.
The Right of Erasure (‘Right to be Forgotten’)
You have the right to request that we erase all personal data we have about you, and we must respond to that request without undue delay. Some conditions apply with this right, but we will make every attempt to respond to a ‘Right to be Forgotten’ request within 30 days of receiving it.
The Right to Rectification
This one is relatively straightforward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.
The Right to Restriction
You have the right to have us restrict the processing of your personal data and ensure that processing only takes place with your consent or for legal purposes.
The Right to Objection
The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use or have used, your personal data, you may do so freely.
The Right to Portability
This is a legal right afforded to you that most companies already provide; it states that if you request it, we must pass on all of the details you have given to us to another provider of your choosing.
The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. So that we can achieve this we do request that any complaints be first brought to our attention so we can adequately investigate matters; if however, you would like to complain about Timba Floors & Boards; you can do to a supervisory authority such as the Information Commissioner’s Office on 0303 123 1113, or anyone of the other reporting methods listed on their website https://ico.org.uk/concerns
Our contact details
If you wish to get in touch with Timba Floors & Boards to speak with our Data Protection representative, please do so with any of the below contact details:
FAO Data Protection Representative
Timba Floors & Boards
Unit 2-3 Harelaw Industrial Estate
Stanley,
Co Durham,
DH9 8UJ
Cookie Policy
What are cookies?
Cookies are small text files stored on your device by a web browser (e.g. Internet Explorer) that may hold information about your previous visits to our site and may contain personal data relating to you. We use this information to offer you more personal browsing experience and to enhance your use of our website. By using our site, you consent to cookies being used in accordance with our policy. For more information on privacy, personal data and cookies, visit the official ICO website at www.ico.org.uk.
What do Cookies do?
Cookies perform many different tasks within our website; however, their key role is to remember your preferences so that we can give you an improved service. For example, if you’ve placed items in your basket, left our site and returned later you’ll find the items
still in your basket, this is an example of one of our cookies in action. Cookies also ensure that any adverts you see online both on our website and on third party websites will be more relevant to your interests.
How do cookies help when you visit our site?
Cookies allow us to treat you as an individual; using the knowledge gained from your previous visits and preferences, we can tailor our site so that it is more personal to you, allows you greater interactivity and is easier to use.
Types of cookies
Strictly necessary cookies
Strictly necessary cookies enable you to navigate our site and gain full access to its features. Without these cookies services such as saving your shopping basket wouldn’t be possible. Once you have completed a sale, the cookie is deleted. No personal data is held in the cookies; it is just a reference number to identify the items you have in your basket.
Performance cookies
Performance cookies remember information about how you and other customers use our website. These cookies allow us to analyse and improve the performance of our website, helping our customers to have an excellent online experience. These cookies don’t collect any information that identifies a customer and all information collected is aggregated and therefore, anonymous.
Targeting Cookies (i.e. Third-party Cookies and Cookies used for Advertising)
Targeting/Advertising/Remarketing cookies collect information about your browsing habits and are used to enhance your experience on our website and the internet. The information collected is used to enable advertising and marketing to be more relevant to you and your interests based on your past visits to our website. This information is linked to site functionality provided by other websites and may be shared with other organisations (such as Google).
You can find out more about how Google uses this information here. You can also see and control what information is used to show you ads by visiting your ad settings.
We use these cookies to:
Provide advertising networks and other third parties with information on your visit and browsing habits so that they can present you (and other potential customers) with adverts that you (or they) may be interested in (including with respect to adverts displayed on other websites).
Limit the number of times you see an advert.
Help measure the effectiveness of advertising and marketing campaigns and to identify where we should focus our campaigns.
We may share the information we obtain from cookies with third parties for this purpose.
Link to social networks like Facebook, who may subsequently use information about your visit to serve you with targeted advertising on other websites.
Follow-up with you if you partially complete an order for products.
More Information
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Our cookies do not give us access to your computer or any information about you.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and may result in you being unable to make a purchase.
By continuing to use our website, you are indicating your acceptance of the use of cookies as described above. If you do not agree with this policy, please disable or restrict the use of cookies in your browser before continuing to use our site.
If you wish to disable cookies, you’ll need to follow specific instructions according to the device and browser you are using. These instructions can typically be found in the help section of your browser’s website, but we have included some links for common browsers below:
Disable Cookies in Internet Explorer
Disable Cookies in Chrome
Disable Cookies in Safari
Disable Cookies in Firefox
Disable Cookies in Safari on IOS
Disable Cookies in Chrome on Android
If you wish download a copy of this privacy policy, please visit the link below;
Warranties
Warranty claims – from July 2020 please refer to the installation instructions contained with your original flooring, proof of purchase and ultimate supply conditions may apply. B2B Wood Products Ltd are responsible for the strict warranty conditions that apply to the import and re-sale of the Timba Floor Brand from this point forward and are not responsible or affiliated to any previous manufacturers warranty conditions.
Disclaimers
Warranty claims – goods imported and sold in the United Kingdom April 2011-February 2020. The Timba Floor brand was manufactured by Sneek Timber International, SWI Group of Companies and subsidiary Companies in the Netherlands, China and Ukraine and Distributed in the United Kingdom by SWI-UK BV. All SWI Companies were registered at Den Ilp 10 1127PA DEN ILP, The Netherlands. Dutch Chamber of Commerce Number 34354167. All associated Sneek Companies are showing as of 1st February 2021 to be in a state of administration, liquidation or bankruptcy. SWI-UK BV administration is listed as 14th February 2020 For further information, please contact Baldwins Accountants on 0191 4112468 asking for Michelle Fegan or by email to insolvency@baldwinsgroup.com